Actually, India is becoming the “hub for global outsourcing” … so cliché. Anyway, the thing is that this outsourcing is actually only for *international* outsourcing, meaning whatever comes in from abroad. But, the country too needs its own fair share of call centres. Apparently, we’re just getting the scrapings of the barrel (and barrel it is – too many call centre “executives“)

Anyway, let me tell you my experience. Not the whole experience or anything, just one things I’d like to point out, which could’ve gotten him fired if he was working for a MNC abroad. I had called up the Airtel Call Centre, because my internet was on the blitz.

Tell you what, I’ll take it up in points.

1. It took me two tries to get to the call centre.
2. I had highlighted where the problem was, the modem, just needed to get that fixed, but the executive goes through the whole process. Kinda irritating.
3. I got disconnected while he was transferring my call to the technical division. Had to go through the whole process AGAIN!
4. The BEST part – I was exploring the depths of my modem firmware with the executive when he suddenly realised that I had a D-Link Modem. He goes like …

Oh SHIT, you have a D-Link modem.

No sorries, no nothing. Just shit. Could’ve gotten him fired. I think I should have told him…